FAQ
Frequently Asked Questions (FAQ)
Last Updated: July 26, 2026
We've answered some common questions below to help make your shopping experience with Pawvivo simple, transparent, and hassle-free.
Where is Pawvivo located?
Pawvivo operates from the United States.
1740 Myrtle Lake Ave, Fruitland Park, FL 34731, United States
Do you offer free shipping?
Yes. We offer Free Standard Shipping on all orders within the United States.
How long does delivery take?
Order Processing Time: 1–2 business days (Monday – Friday)
Transit Time: 6–12 business days
Estimated Delivery Time: 7–14 business days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
What is your daily order cut-off time?
Our daily order cut-off time is 5:00 PM (Eastern Time – ET).
Orders placed before the cut-off time may be processed on the same business day. Orders placed after the cut-off time will be processed on the next business day.
Will I receive an order confirmation email?
Yes. Once your order has been placed successfully, you will receive an order confirmation email containing your order details.
Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information is typically available within 24–48 hours after shipment.
What payment methods do you accept?
We accept secure payments through major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
- Amazon Pay
What is Pawvivo's Return & Refund Policy?
We offer a 30-day return window for eligible items.
For complete details about returns, exchanges, and refunds, please visit our Return & Refund Policy page.
How can I request a return?
To start a return request, please contact us at:
Please include your order number and the reason for your return.
Do you offer exchanges?
Yes. We accept exchanges for eligible items, subject to product availability.
Are there any restocking fees?
No. Pawvivo does not charge any restocking fees for eligible returns.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are processed within up to 7 business days.
Please note that your bank or payment provider may require additional time to post the refund.
Customer Support
If you have any questions or need assistance, our support team is here to help.
Pawvivo
Address: 1740 Myrtle Lake Ave, Fruitland Park, FL 34731, United States
Phone:+1 (407) 706-7012
Email: support@pawvivo.store
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (Eastern Time – ET)
We aim to respond to all customer inquiries within 24–48 business hours.